Shipping policy
At Rongora, we aim to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for details on order processing, delivery times, and related information.
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout.
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Standard Shipping (U.S.):
Estimated delivery time is 5–7 business days after the order has been processed. -
Free Shipping:
We offer free standard shipping on all orders over $75.
Delivery times may vary depending on your location, carrier delays, or weather conditions.
Shipping Locations
Currently, we only ship within the United States.
International shipping is not available at this time.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24/7 hours to update.
Delivery Issues
Rongora is not responsible for delays caused by the shipping carrier.
If your order is lost, delayed, or arrives damaged, please contact us with your order number so we can assist you as quickly as possible.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about our shipping policy, please contact us through our website’s Contact Us page.