Privacy Policy

Last Updated: July 5, 2025

Rongora Ltd. ("Rongora", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://rongora.co.uk/ or use any of our related services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through our payment providers)

Technical Information

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Date and Time of Access
Referral URLs

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website performance, remember your preferences, analyze traffic, and provide personalized advertising.

2. How We Use Your Information

We use your information to:

Provide and operate our Services.
Process orders and payments.
Deliver products and services.
Respond to customer enquiries.
Send service-related notifications.
Improve website performance and user experience.
Monitor website security and prevent fraud.
Comply with legal obligations.
Send promotional emails (only where permitted by law).

3. Third-Party Services

We may use trusted third-party providers, including:

Google Analytics
Google Ads
Facebook (Meta) Pixel
Payment Processors
Shipping & Delivery Partners

These providers may collect information in accordance with their own Privacy Policies.

4. Cookies

We use the following categories of cookies:

Essential Cookies

Required for the website to function properly.

Analytics Cookies

Help us understand visitor behaviour and improve our Services.

Functional Cookies

Remember your preferences and settings.

Advertising Cookies

Used to deliver relevant advertisements and measure campaign performance.

You may disable cookies through your browser settings. However, some features of the website may not function properly.

5. Data Retention

We retain your personal information only for as long as necessary to:

Provide our Services.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

Unauthorized access
Alteration
Disclosure
Loss
Misuse
Destruction

While we strive to protect your information, no internet transmission or electronic storage system is completely secure.

7. Your GDPR Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights:

Right of Access
Right to Rectification
Right to Erasure ("Right to be Forgotten")
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent (where applicable)

To exercise any of these rights, please contact us:

Email: contact@rongora.co.uk

8. California Privacy Rights (CCPA)

If you are a California resident, you may have the following rights:

Right to Know
Right to Delete
Right to Correct
Right to Opt-Out (where applicable)
Right to Non-Discrimination

Rongora Ltd. does not sell personal information.

To submit a request, please contact us:

Email: contact@rongora.co.uk

9. Children's Privacy

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take appropriate steps to delete the information.