Return & Refund Policy

Last Updated: July 5, 2026

At Rongora Ltd., customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which you may return products and request a refund after purchasing from https://rongora.co.uk/.

By placing an order with us, you agree to the terms outlined in this policy.

1. Overview

We accept returns for eligible items within the applicable return period. Once your returned item has been received and inspected, we will notify you of the outcome and process your refund, if approved.

2. Return Policy for Physical Products

Eligible physical products may be returned within 7 days of the delivery date, provided they meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • All original tags, labels, and accessories must be included.
  • A valid proof of purchase (receipt or order confirmation) is required.

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact our customer support team before sending your item back.

Once your return request has been approved, we will provide instructions on how and where to send your item.

Unless the product is defective, damaged, or incorrectly supplied, customers may be responsible for return shipping costs.

4. Refund Processing

After receiving and inspecting your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

The following items cannot be returned or refunded unless required by applicable law:

  • Perishable goods
  • Customized or personalized products
  • Items damaged due to misuse or improper handling
  • Products returned without original packaging (where applicable)

6. Exchanges

We only replace items that are defective, damaged, or received in error.

If you wish to exchange an eligible item for the same product, please contact us at:

Email: contact@rongora.co.uk

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider or payment provider.
  • Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact us at:

Email: contact@rongora.co.uk

8. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on this page. We encourage customers to review this policy periodically.

9. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Rongora Ltd.
Email: contact@rongora.co.uk
Website: https://rongora.co.uk/

Thank you for shopping with Rongora Ltd.. We appreciate your trust and are committed to providing excellent customer service.